Pulse Pilates Inc., operating as Pulse Pilates (the “Studio,” “we,” “us,” or “our”), respects your

privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, protect, and retain personal information

when you visit our website, contact us, submit a form, book a service, create an account, make a

purchase, attend a class, or otherwise interact with the Studio.

This Privacy Policy is intended to reflect the Studio’s obligations under the British Columbia

Personal Information Protection Act, S.B.C. 2003, c. 63 (“PIPA”), and other applicable privacy laws.

1. Personal Information We Collect

Depending on how you interact with the Studio, we may collect personal information such as:

• Name, email address, telephone number, and mailing address.

• Date of birth or age, where reasonably necessary.

• Client account, booking, membership, package, and attendance information.

• Transaction and payment-related information.

• Emergency contact information.

• Information submitted through forms, waivers, inquiries, or communications.

• Information concerning injuries, physical limitations, pregnancy, health considerations, or

other fitness-related considerations, where voluntarily provided and reasonably necessary to

provide our services.

• Technical and website usage information, such as IP address, browser and device information,

pages viewed, referring information, and website activity.

We limit the collection of personal information to information reasonably necessary for identified

purposes.

2. How We Collect Information

We generally collect personal information directly from you when you:

• Visit or interact with our website.

• Contact the Studio.

• Submit a website or contact form.

• Create an account.

• Book a class, private session, appointment, or other service.

• Purchase a membership, package, or service.

• Complete an intake form, waiver, or electronic agreement.

• Communicate with the Studio or an instructor.

• Otherwise voluntarily provide information.

We may also receive or process information through third-party technology and service providers

used to operate the Studio.

3. How We Use Personal Information

We collect, use, and disclose personal information for purposes reasonably connected with

operating the Studio and providing our services, including to:

• Respond to inquiries and requests.

• Create and manage client accounts.

• Process bookings, memberships, packages, purchases, and payments.

• Provide and administer Studio services.

• Communicate regarding bookings, appointments, services, and accounts.

• Support participant safety and respond to emergencies.

• Administer waivers, agreements, and client records.

• Maintain business, accounting, and transaction records.

• Operate and manage our website, software, and technology.

• Improve our website, services, and customer experience.

• Prevent fraud, misuse, or unauthorized activity.

• Enforce our agreements and policies.

• Comply with legal and regulatory obligations.

Where permitted by law and where required consent has been obtained, we may also use contact

information to send promotional communications about Studio services, classes, memberships,

events, or offers.

4. Consent

We collect, use, and disclose personal information with consent where required by applicable law.

• Consent may be provided electronically through website forms, booking systems, checkboxes,

electronic agreements, or other electronic means.

• You may withdraw consent where permitted by law by contacting the Studio.

• Withdrawal of consent may affect our ability to provide services where the information is

reasonably necessary for those services, or where continued collection, use, or disclosure is

otherwise permitted or required by law.

5. Fitness and Health-Related Information

Where voluntarily provided or reasonably necessary to provide Studio services, we may collect

information concerning injuries, physical limitations, pregnancy, health considerations, or other

circumstances that may affect participation.

This information may be used to support appropriate instruction, exercise modifications,

participant safety, emergency response, and administration of client services.

The Studio does not provide medical diagnosis, medical treatment, or healthcare services.

Access to fitness or health-related information is limited to individuals who reasonably require the

information for authorized Studio purposes.

6. Third-Party Software and Service Providers

The Studio uses third-party software and service providers to support website and business

operations.

These providers may process personal information on behalf of the Studio for purposes such as

client management, scheduling, payments, communications, website functionality, and security.

Arketa

The Studio uses Arketa for certain client and business-management functions, which may include

client accounts, registration, booking, scheduling, attendance, memberships, packages, electronic

waivers, communications, and related services.

Information submitted through Arketa may be processed, stored, or accessed through its systems

on behalf of the Studio.

Arketa is a third-party service provider and may process information in jurisdictions outside

Canada. Its own privacy policy and terms may apply to information processed through its

services.

Stripe

The Studio uses Stripe to process certain payments.

Stripe may collect and process information necessary to process transactions, prevent fraud,

maintain security, provide payment services, and comply with legal requirements.

Where payment information is processed directly by Stripe, the Studio does not intentionally

collect or retain complete payment-card information.

Stripe may process information in the United States and other jurisdictions.

7. Website Platform, Quiverflow, Google Cloud, and Cloudflare

The Studio’s website uses the website module of Quiverflow.

Pulse Pilates uses Quiverflow solely to provide website functionality. The Studio does not use

Quiverflow for customer relationship management (CRM), client scheduling, booking, forms, or

marketing automation.

The website module is hosted using Google Cloud infrastructure, and Cloudflare is used as a

content delivery network (CDN).

In connection with the technical operation and delivery of the website, technical information such

as an IP address, device type, browser information, user-agent information, and other basic

technical information may be processed.

Based on the Studio’s current configuration, Quiverflow is not used by Pulse Pilates to collect or

host client-submitted personally identifiable information through CRM, form, scheduling, or

marketing functions.

Client personal information submitted for bookings, memberships, purchases, waivers, or related

Studio services is handled through the applicable systems described in this Privacy Policy,

including Arketa and Stripe where applicable.

The Studio may use cookies or similar technologies where necessary for website functionality,

security, performance, or other legitimate website purposes.

8. Cookies and Website Technologies

Our website may use cookies, technical identifiers, or similar technologies that are necessary to

operate, secure, maintain, and improve the website.

These technologies may process information such as:

• IP address.

• Browser type.

• Device type.

• Operating system.

• User-agent information.

• Pages visited.

• Date and time of visits.

• Referring website information.

• Technical website activity.

The Studio does not use these technologies to intentionally collect more personal information

than reasonably necessary for the applicable purpose.

You may be able to control or disable certain cookies through your browser settings. Disabling

certain technologies may affect website functionality.

9. Third-Party Websites and Content

Our website may contain links, embedded content, social-media features, scheduling tools,

payment functionality, or other services provided by third parties.

Third-party services operate independently and may have their own privacy policies and practices.

The Studio is not responsible for the privacy practices or security of third-party websites or

services that it does not control.

We encourage you to review the privacy policies of third-party services before providing personal

information through those services.

10. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to:

• Provide Studio services.

• Operate our business.

• Use our service providers.

• Process payments.

• Manage bookings and client accounts.

• Respond to emergencies.

• Protect the safety of clients and staff.

• Comply with legal obligations.

• Enforce agreements or policies.

• Prevent fraud or unauthorized activity.

• Obtain professional advice where reasonably necessary.

• Otherwise act with your consent or as authorized or required by law.

This may include disclosure to service providers, payment processors, technology providers,

professional advisers, insurers where reasonably necessary, emergency responders, and

governmental or law-enforcement authorities where legally authorized or required.

The Studio does not sell or rent personal information.

11. Information Processed Outside Canada

Some service providers used by the Studio may be located outside Canada or may process, store,

or access personal information outside Canada.

For example, certain third-party providers, including Arketa and Stripe, may process information

in the United States or other jurisdictions.

Personal information processed outside Canada may be subject to the laws of the jurisdiction

where it is processed, including laws that may permit governmental authorities to access

information in accordance with those laws.

The Studio takes reasonable steps to select and manage third-party service providers

appropriately and to protect personal information in accordance with applicable law.

12. Marketing Communications

The Studio may send administrative and transactional communications necessary to provide

services, manage accounts, confirm bookings, provide reminders, or communicate important

Studio information.

Where permitted by law and where required consent has been obtained, we may also send

promotional communications.

You may unsubscribe from promotional communications using the unsubscribe option provided

or by contacting the Studio.

Unsubscribing from promotional communications will not necessarily stop administrative or

transactional communications necessary to provide services.

13. Photographs and Video

The Studio may photograph or record classes, events, or activities for business, educational,

social-media, or promotional purposes.

Where separate consent is required for the promotional use of an identifiable individual’s image,

the Studio will obtain appropriate consent.

14. Emergencies

Where reasonably necessary to protect an individual’s health or safety, or the health or safety of

another person, the Studio may collect, use, or disclose personal information as permitted by law.

This may include providing relevant information to emergency personnel or an emergency

contact.

15. Security

The Studio uses reasonable administrative, physical, and technological safeguards appropriate to

the sensitivity of personal information in our custody or control.

Access to personal information is limited to individuals and service providers who reasonably

require access for authorized purposes.

No electronic storage or transmission system can be guaranteed to be completely secure.

16. Privacy Breaches

If a privacy or security breach occurs, the Studio will take reasonable steps to contain and

investigate the incident, reduce potential harm, comply with applicable legal requirements, and

provide notification where required or appropriate.

17. Retention

Personal information will be retained only as long as reasonably necessary to provide services,

maintain business and financial records, resolve disputes, enforce agreements, comply with legal

obligations, and fulfill other legitimate business purposes.

When information is no longer reasonably required, the Studio will take reasonable steps to

securely destroy, erase, or anonymize it, subject to applicable legal and business requirements.

18. Access and Correction

Subject to applicable legal exceptions, you may request access to personal information about

yourself that is in the custody or control of the Studio.

You may also request correction of inaccurate or incomplete information.

Requests should be made in writing to the Privacy Contact identified in Section 23.

We may require sufficient information to verify your identity before responding.

19. Privacy Questions and Complaints

If you have a question, concern, or complaint about how the Studio handles your personal

information, please contact us first using the details in Section 23.

If you are not satisfied with our response, you may contact the Office of the Information and

Privacy Commissioner for British Columbia (OIPC BC).

BC’s PIPA provides privacy and access rights for individuals dealing with private-sector

organizations, including the right to request access to personal information held by the

organization.

20. Minors

The Studio does not permit participation in its Pilates or fitness services by anyone under 16 years

of age.

Participants aged 16 to 18 require the consent of a parent or legal guardian before participating

in Studio activities.

Where information relating to a minor is collected, it will be handled only for purposes reasonably

connected with participation, safety, account administration, bookings, payments,

communications, legal obligations, and other purposes permitted by law.

21. Changes to This Privacy Policy

The Studio may update this Privacy Policy from time to time to reflect changes in our business

practices, technology, services, or applicable law.

The current version will be posted on our website with its effective date and last updated date.

Where required by law, the Studio will provide additional notice or obtain consent concerning

material changes to how personal information is collected, used, or disclosed.

22. Governing Law

This Privacy Policy is governed by the laws applicable in the Province of British Columbia and

Canada.

Nothing in this Privacy Policy is intended to waive, exclude, restrict, or limit any right or protection

that cannot lawfully be waived, excluded, restricted, or limited.

23. Contact Us

Pulse Pilates Inc.

Privacy Contact: Studio Owner / Privacy Officer

Email: [email protected]

Telephone: +1 778-864-5624

Address: #2-10058 Highway 97N, Lake Country, BC V4V 1P8

Office of the Information and Privacy Commissioner for British Columbia (OIPC BC)

Website: www.oipc.bc.ca · Telephone: +1 250-387-5629