FAQs
How Do I Book A Class?
Ready to move with us? Booking your Pulse Pilates class is easy! You can book anytime through our Pulse Pilates app, powered by Arketa, or through our website.
Simply create your account, explore our class schedule, and choose the class that’s right for you.
Then, reserve your spot and get ready to move, breathe, and feel your best.
New to Pulse Pilates? Welcome! You’ll just need to create an account before booking your first class. We can’t wait to have you in the studio!
How Do I Book A Class?
Whether you’re brand new to Pilates or stepping onto a reformer for the first time, you’re welcome at Pulse Pilates. Our instructors will guide you through each movement, help you find your form, and offer options so you can move at a pace that feels comfortable for you. If you’re just getting started, Base is the perfect place to begin. This beginner-friendly class will introduce you to the reformer, build your confidence, and help you learn the foundations of Pilates.
Prefer a little more one-on-one guidance? Private sessions are also a wonderful way to start your Pilates journey. With personalized instruction and a pace tailored to you, privates can help you feel confident and comfortable on the reformer before joining a group class.
Once you feel ready to build strength and challenge yourself, Flow offers a more dynamic, strength-focused experience. Looking for something slower and restorative? Attune is our deep stretch and restorative class—perfect for slowing down, releasing tension, and reconnecting with your body.
No experience necessary. Just come as you are—we’ll take care of the rest!
Can I do Pilates with an injury or movement restriction?
We welcome clients with a range of movement needs and do our best to support you with thoughtful modifications throughout class. While Pulse Pilates is not a rehabilitation clinic, our instructors can offer options to help you move comfortably and confidently within your abilities. If you have an injury, physical limitation, or specific movement considerations, we recommend arriving 10 minutes early to connect with your instructor. This gives us time to understand what you need and help guide you through appropriate modifications.
If you’re recovering from an injury or would benefit from more personalized guidance, private
sessions are a wonderful place to start. Working one-on-one with an instructor allows us to tailor
the session to your body, your needs, and your goals in a more supportive and individualized
setting.
For those with an injury, we do not recommend Flow, our strength-focused class. If you’re unsure
which class is right for you, we’re always happy to help you find the best place to begin.
Your body is unique, and we’re here to help you feel comfortable, supported, and confident in
your movement.
I’m pregnant or postpartum – can I do Pilates?
Pilates can be a wonderful way to stay active during pregnancy and support your body as it changes. Before starting any new fitness routine during pregnancy, we recommend consulting with your healthcare provider to make sure Pilates is appropriate for you and your individual circumstances.
Pre- and postnatal series are coming soon to Pulse Pilates. These series will offer thoughtful movement, modifications, and guidance tailored to pregnancy and your return to movement after baby. In the meantime, private sessions are a great way to get individualized support. Reach out
to our team and we’ll help you find the right option.
After having your baby, we ask that you receive clearance from your healthcare provider before joining our postnatal series. Everyone’s recovery is different, and we want to make sure you’re ready to return to movement safely and comfortably.
Looking for more individualized support? Private sessions are also a great option during pregnancy and postpartum, allowing your instructor to tailor each session to your body, experience, and goals.
If you’re unsure where to start, reach out to our team—we’re happy to help you find the right option for you.
Are there age requirements?
At Pulse Pilates, we want every client to feel comfortable and supported in the studio.• 19 and over: You’re welcome to attend classes without parental or guardian permission.
• Ages 16–18: You’re welcome to attend with a liability waiver and consent signed by a parent or
legal guardian.
• 15 and under: We’re unable to accommodate clients aged 15 or younger in our regular classes.
If you have any questions about age requirements or are unsure whether a class is right for you, please reach out to our team—we’re happy to help.
What is your cancellation policy?
We know life happens! To keep things fair and ensure everyone has the opportunity to get into their favourite classes, Pulse Pilates has a 12-hour cancellation policy for group classes and a 24-hour cancellation policy for private sessions.
Group classes and group series
If you need to cancel a group class, please do so at least 12 hours before the class starts.
• Punch pass holders: Cancellations within 12 hours will result in the loss of one class credit.
• Members: A $15 late-cancellation fee applies when cancelling within 12 hours.
• Drop-in clients: No late-cancellation or no-show fee applies, but cancelling within 12 hours or not attending will result in the loss of the class.
• Intro Offer clients: Late-cancellation and no-show fees are waived.
• No-shows: A $20 no-show fee applies if you don’t attend your booked class without cancelling fee waived for Intro Offer and drop-in clients, as noted above).
Private sessions
Private sessions require 24 hours’ notice for cancellations or changes.
• Late cancellation: $25 fee
• No-show: $40 fee
Private progress sessions included with the Founding Membership are complimentary and are not subject to late-cancellation or no-show fees. A complimentary session missed without 24 hours’ notice may be counted as used. If you’re unsure about your booking or need help making a change, please reach out to us—we’re happy to help.
Please note If you join multiple waitlists and are added to more than one class, our 12-hour cancellation policy applies to each class you’re booked into, subject to the 30-minute grace period described in “How does the waitlist work?” for last-minute additions. Please make sure you’re able to attend any class you’re added to, and remove yourself from any waitlists you no longer need.
How to manage your booking
Please manage all bookings and cancellations through the Pulse Pilates app or our online booking system. We’re unable to accept class bookings or cancellations through social media.
Need a hand? Email us at [email protected] and our team will be happy to assist you.
What do I need for my first class?
We’re so excited to welcome you to Pulse Pilates! Here’s everything you need to know before your first class.
Before you arrive
Once you’ve created your account, please complete your waiver and client intake form before your first visit. It only takes a few minutes and gives our team helpful information about your Pilates experience, any injuries or movement considerations, and an emergency contact. What to bring
• Grippy socks – required for every class. Bring your favourite pair or purchase a pair at the studio.
• A water bottle to stay hydrated.
• Comfortable, flexible workout attire, ideally form-fitting so your instructor can easily see and support your movement.
Arrive 10 minutes early
New to Pulse Pilates? Please arrive 10 minutes before your first class so you have time to check in, get familiar with the studio and reformer, meet your instructor, and settle in before we begin.
Once you’re here, we’ll take care of the rest. Just show up, breathe, and enjoy your first Pulse Pilates experience!
How does the waitlist work?
Can’t find a spot in your favourite Pulse Pilates class? Join the waitlist!
If a spot opens up, you may be automatically added to the class and notified through the Pulse Pilates app, up to one hour before class begins. If you’re added to a class more than 12 hours before the start time, our regular cancellation policy applies.If you’re added from the waitlist within 12 hours of class, we understand that it’s a last-minutespot! You’ll have 30 minutes from the time you’re added to cancel without a fee. After that, our regular late-cancellation and no-show policies apply.
Please keep your app notifications turned on so you don’t miss a spot. If your plans change whileyou’re on the waitlist, be sure to remove yourself so another client has the opportunity to join.
A little tip: Only join the waitlist if you’re prepared to attend should a spot become available. We’lldo our best to get you into class!
Where can I park?
We have plenty of parking available in our parking lot, so finding a spot should be easy! We simply ask that you please keep the parking spaces in front of neighbouring businesses clear so their customers can access their stores. Thanks for helping us be a good neighbour!
I’m running late – what do I do?
We know life happens! That said, arriving on time helps us create a calm, focused experience for everyone. If it’s your first class at Pulse Pilates, please arrive 10 minutes early so we can get you checked in, show you the reformer and studio, and chat with you about any injuries or movement
considerations. If you’re running late, please keep in mind that your spot may be given to someone on the waitlist. For everyone’s safety and to avoid disrupting class, we lock the studio door 3 minutes after class begins. Once the door is locked, we’re unable to let anyone in until class has finished. We appreciate your understanding and encourage you to give yourself a little extra time to arrive, get settled, and start class feeling relaxed and ready to move.
How do I cancel or put my membership on hold?
Membership cancellations
All Pulse Pilates memberships have a minimum 3-month commitment.
After your initial 3-month commitment, you can cancel at any time by giving at least 30 days’ written notice, without a cancellation fee. You may give notice during the initial commitment, and cancellation takes effect on the later of 30 days after we receive your notice and the last day of the 3-month commitment. No further charges are made after that date.
Cancellation requests must be made in writing by email to [email protected], or by mail or in person at the studio address. We can’t accept verbal cancellations or cancellations made through Arketa.
Membership holds
After your initial 3-month commitment, active members may request one pause of up to one calendar month per calendar year, for travel, illness, injury, or another temporary circumstance. Pauses are subject to approval, and your membership resumes automatically when the pause ends. A pause is not a cancellation. For details about your cancellation and refund rights, including your rights under BC law, please refer to your Membership Agreement. Please request a pause in writing by emailing [email protected].
Class packs
Class packs are non-refundable and non-transferable.
If you have any questions about your membership, cancellation, or hold, please reach out to our
team—we’re happy to help.
What is your phone policy?
We love seeing you capture your Pulse Pilates moments! Feel free to take photos before or after class and tag us—we’d love to see them. Once class begins, we ask that phones be put away and remain unused throughout the session. This helps create a focused, present environment for everyone and allows you to fully disconnect and enjoy your movement. If you’re taking photos or videos in the studio, please be mindful of other clients and do not photograph or record anyone without their permission. We want everyone to feel comfortable, respected, and at ease in the studio.
What is your photo policy?
We love seeing you capture your Pulse Pilates moments! Feel free to take photos before or after class and tag us—we’d love to see them. Once class begins, we ask that phones be put away and remain unused throughout the session. This helps create a focused, present environment for everyone and allows you to fully disconnect and enjoy your movement. If you’re taking photos or videos in the studio, please be mindful of other clients and do not photograph or record anyone without their permission. We want everyone to feel comfortable, respected, and at ease in the studio.
The Studio may also occasionally photograph or film classes and events for business and promotional purposes. If you’d prefer not to appear, please let your instructor know.Thank you for helping us keep Pulse Pilates a calm, welcoming, and distraction-free space!
What is your refund policy?
At Pulse Pilates, we want you to feel confident in your purchases. Refund requests are reviewed on a case-by-case basis, are issued at the discretion of Pulse Pilates Inc., and are typically processed within 15 days of the request. All class pack purchases are final, non-refundable, and non-transferable. Sale purchases are also final and are not eligible for a refund.
For membership cancellations, holds, refunds, and other membership terms, please refer to our Membership Agreement.
For refund requests or questions, please contact us at [email protected].
How does the intro offer work?
Our Intro Offer is designed for new Pulse Pilates clients and is valid for 14 days, beginning on the day of your first booking. The Intro Offer may be purchased once per new client and is non-refundable, non-transferable,
and cannot be extended. Ready to get moving? We can’t wait to welcome you to Pulse Pilates!
When you breathe with awareness, move with intention and listen to your body, you begin to find what has always been yours
find your rhythm
GRAND OPENING OCTOBER 31st 2026
#2 - 10058 Highway 97 N
Lake Country bc V4V 1P8
778-864-5624